Last updated: March 2026 Introduction Gleam Team Limited is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage with our services. This policy applies to all visitors, customers and users of our website: https://GleamTeam.Limited By using our website, you agree to the terms outlined in this Privacy Policy. Who We Are Gleam Team Limited provides professional residential and commercial cleaning services across South Wales. Business Name: Gleam Team Limited Website: https://GleamTeam.Limited Contact Page: https://www.gleamteam.limited/about-us/contact-us Contact Number: 07346 809242 Email: gleamteamltd@icloud.com If you have any questions regarding this Privacy Policy or how we handle your personal data, you can contact us via our contact page, email, or phone. Information We Collect We may collect and process the following types of personal information. Information You Provide When you contact us, request a service, or submit a form on our website, we may collect: Your name Email address Phone number Service address Booking details Any information you provide in enquiry or contact forms Automatically Collected Information When you visit our website, certain information may automatically be collected, such as: IP address (anonymised where possible) Browser type and device information Pages visited on the website Time spent on pages Interaction with website features This information helps us understand how visitors use our website and allows us to improve our services. How We Use Your Information We may use your information for the following purposes: Responding to enquiries and service requests Providing and managing cleaning services Scheduling and managing bookings Communicating important information regarding appointments Improving our website and customer experience Preventing fraudulent activity or misuse of services Complying with legal obligations We only process personal data when there is a lawful basis to do so under UK data protection law. Website Analytics Our website may use analytics tools, including TWIPLA, to understand how visitors interact with the website. These tools may collect anonymised information such as: pages visited time spent on the website interaction behaviour This information helps us improve website performance and customer experience. TWIPLA acts as a data processor on our behalf and operates in compliance with GDPR. More information about TWIPLA’s privacy practices can be found here: https://www.twipla.com/en/support/legal-data-privacy-certificates/standard-integration/terms-of-use Cookies Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. Cookies may be used to: remember user preferences improve website functionality analyse visitor behaviour You can control or disable cookies through your browser settings. Disabling cookies may affect some website features. Third-Party Services Our website may use trusted third-party providers to operate and improve our services. These may include: Wix (website hosting and platform) Analytics services such as TWIPLA Payment processors Marketing or advertising platforms These providers may process limited personal data necessary for the services they provide and operate under their own privacy policies. Data Security We take appropriate technical and organisational measures to protect personal information from: unauthorised access loss or theft misuse or disclosure While we take reasonable steps to protect your data, no internet transmission can be guaranteed to be completely secure. Data Retention We retain personal information only for as long as necessary to: provide services to customers maintain business records comply with legal obligations Once information is no longer required, it will be securely deleted or anonymised. Your Data Protection Rights Under UK GDPR and the Data Protection Act 2018, you have the right to: Request access to the personal data we hold about you Request correction of inaccurate information Request deletion of your personal data Object to certain types of data processing Withdraw consent where applicable If you wish to exercise any of these rights, please contact us via: Email: gleamteamltd@icloud.com Contact Page: https://www.gleamteam.limited/about-us/contact-us External Links Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, or legal requirements. The latest version will always be available on this page. Contact Us If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact: Gleam Team Limited Website: https://GleamTeam.Limited Contact Page: https://www.gleamteam.limited/about-us/contact-us Phone: 07346 809242 Email: gleamteamltd@icloud.com